| Investigation Process |
Our adjusters will contact the claimants and insureds within 24 hours of assignment including weekends. The investigation begins by conducting in-depth interviews with the involved parties, scene investigations and collecting relevant information in order to complete a detailed investigative report and recommendation to the client. Client is provided a comprehensive captioned report within 30 days of assignment.
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Property Inspections
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Inspections are completed within 72 hours of assignment and can be done on an emergency basis within 3 hours if necessary.
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Emergency Access
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We are equipped for inbound emergency calls 24 hours a day 7 days a week.
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Estimates
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Property damage estimates are completed through our computerized estimating system with up-to-date pricing. Competitive bids are requested if necessary for comparison.
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Comprehensive Reporting
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For our claims administration clients, we offer an array of computerized reports including specialized loss runs in summary or detail, loss history reports by location, loss reports by type of loss and virtually any other type of report the client requests. Claims information is available to the client on a 24/7 basis through our on-line system and available for download into the client's database for budgeting and other purposes.
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Litigation Management
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Through close working partnerships with outside counsel and aggressive bill review we will ensure that our clients receive competent legal representation at a fair cost.
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Claims Auditing Services
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CMA offers general liability auditing services for public as well as private entities.
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Other
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CMA offers index bureau reporting, background checks, digital loss photographs, proof of loss reports, excess claims monitoring and subrogation services.
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About Us